Terms of service

1. Who we are

TrackShopGh ("we", "us") provides point-of-sale, stock and bookkeeping software for shops in Ghana, through the TrackShopGh app, the Windows desktop app and this website. These terms apply to everyone who creates a TrackShopGh account or uses the software, and to the shop the account is for.

You can reach us through the contact page on this website or at the support email address shown at the foot of this page.

2. Your account

The person who registers a shop is its owner. The owner is responsible for the account, for everyone they add to it as a cashier, and for what is done under those logins.

Keep your password and your PIN to yourself. A PIN unlocks the app on the device it was set on, so anyone who knows it can use that device as you. Tell us at once if you think someone else has got into your account.

3. The two ways to run

A shop runs either on the local licence, paid for once, which keeps the shop on the device it is used on, or on a cloud plan, paid monthly or yearly, which keeps the shop in sync across its devices and backs it up with us.

What each plan includes, and its price and limits, is shown on the pricing page. We may change a plan’s price, limits or features. A new price applies from your next payment, not to time you have already paid for; a change to limits or features applies straight away, and nothing already recorded is deleted by it.

4. Plans, trials and payment

A new cloud shop starts with a 7-day free trial with every feature. No payment is taken to start it. When it ends, the owner picks a plan to carry on.

Cloud plans are paid monthly or for a year at a time, by Mobile Money or card through Paystack. A yearly payment is for the whole year and is not refunded if the shop stops early.

You can change plan at any time. The days you have already paid for are converted to the new plan at its price, with no extra charge and nothing refunded.

5. Late payment and paused accounts

If a payment is missed, the shop keeps full access for a 7-day grace period. After that the account is paused until it is paid.

A paused shop’s data is kept. Paying restores access, with everything as it was.

6. The local licence

The local licence is a one-time payment for one shop at one location. It can be used on up to 3 devices, each activated with the licence key, and each keeping its own data, since nothing is synced on the local licence. It includes the TrackShopGh desktop app for Windows.

The licence includes updates to the app while we publish them for the local licence. It does not include features that need our servers, such as syncing between devices or the plans’ cloud features.

7. Backing up a local-only shop

A shop on the local licence keeps its records only on its own devices. We do not have a copy and cannot recover it if a device is lost, stolen, damaged, reset or uninstalled, or, in a web browser, if the browser’s data is cleared.

Backing up is the owner’s responsibility. Use Download backup in the app’s settings regularly and keep the file somewhere safe, away from the device.

8. Your data

Your shop’s records (products, stock, sales, customers, staff and the rest) belong to you. We use them only to run the service for you, as described in our privacy policy.

A cloud shop’s records are kept on our servers and on its devices. A local-only shop’s records are kept on its devices only. You can export your records from the app at any time.

9. Acceptable use

Do not use TrackShopGh to break the law, to record sales or payments that did not happen, to get into other people’s accounts or data, to interfere with the service or its security, or to copy or resell the software.

We may suspend an account that does, and will tell the owner why unless the law stops us.

10. Changes to the service or these terms

We improve the software over time, and may change or remove features. If we change these terms in a way that matters to you, we will tell account owners by email or in the app before the change takes effect. Carrying on using TrackShopGh after that means accepting the new terms.

11. Ending your account

You can stop using TrackShopGh at any time. A cloud plan then simply is not renewed; there is nothing to cancel. Money already paid is not refunded.

Ask us if you want a closed shop’s cloud records deleted. We delete them unless the law requires us to keep some, such as payment records.

12. Law and disputes

These terms are governed by the laws of the Republic of Ghana. If you have a complaint, contact us first and we will try to put it right. A dispute we cannot settle together goes to the courts of Ghana.